We're Moving!

Tuesday, June 3, 2014 Posted by Louisville Gas and Electric and Kentucky Utilities 0 comments
Thank your for stopping by the “Your Energy Matters” blog. We have moved our blog to our new, redesigned website. We still have the same content that focuses on energy-related topics and issues. We also have features about employees along with stories from the communities we serve.

Our energies go to serving you.

The Final Four: Your Game-Winning Plan for Energy Savings

Wednesday, April 2, 2014 Posted by Katie Delaune 1 comments
As we head into the Final Four tournament, we have a game-winning plan that will help you reduce energy usage and earn money back in your pocket. For sports enthusiasts, we often hear the best offense is a good defense, so when it comes to helping customers, we offer some resources and tools.

1.) First, make your playbook.
Every sports team runs from a well-thought-out playbook.  Identify your strong points, and pinpoint areas for improvement.

Similarly, develop a plan to start saving energy at home.  Start your plan by making your roster – think about your team players, including everyone within your household who is using energy; take a look at your habits and how you’re using energy; and lastly, make a list of the available resources you can call on for help, like our energy efficiency programs.

We offer the Online Home Energy Analysis for customers who want recommendations to save energy.  In about ten minutes, customers can log in to their online account and answer a series of questions about their home. Based on their home’s actual energy usage, they will receive a detailed report with recommendations and tips to make their home 10% more energy efficient. 

2.) Give yourself the home-court advantage. 

Get started on your plan today.  Customers can sign up for our Demand Conservation Program and earn energy bill credits from June through September for participating in our program. Start your summer on the right foot, knowing that you’ll be earning energy bill credits this summer by participating in our program.  

3.) Don’t leave your best players on the bench.

Have you purchased a new ENERGY STAR® certified dishwasher?  Plan to replace your air conditioner before the summer temperatures set in?  Don’t forget LG&E and KU customers who purchase qualifying energy-efficient products and appliances may be eligible for Home Energy Rebates, ranging from $50 - $300. Whether you have purchased a qualifying product or you plan to upgrade soon, make sure you’re not leaving your rebate on the bench.

4.) Cut your losses when you have to.

On game days, an extra refrigerator may come in handy for the crowd gathered in your living room rallying for the “big win.”  But, that same extra refrigerator chugging around the clock may be using nearly two times the amount of energy, when compared to today’s more energy-efficient ENERGY STAR certified models.
Through LG&E and KU’s Fridge and Freezer Recycling Program, a trained collection team will haul away and properly recycle the appliance, and in return, customers will receive a check for $50.  

5.) Go for the full-court press.

Take advantage of LG&E and KU’s full portfolio of energy efficiency programs.  Customers who participate in our programs can put as much as $1,700 back in their pockets.  Now that’s a game-winning plan to help manage your energy usage and earn money back for your energy-efficient upgrades.  

Know What's Below Before You Dig: National Safe Digging Month

Tuesday, April 1, 2014 Posted by Katie Delaune 0 comments
Months of snow and bitterly cold temperatures finally appear to be behind us and now we can enjoy the spring weather! You’re probably eager to start those outdoor digging projects, but before you grab the shovel, make sure you grab your phone first.

You need to call 811 to ensure that your buried utility lines are marked. April is National Safe Digging Month, and we want to remind customers to know what’s below before you dig. Buried in the dirt is a complex underground infrastructure of pipelines, wires and cables.

Striking an underground utility line while digging can cause harm to you or those around you, disrupt service to an entire neighborhood and potentially result in fines and repair costs.

A call must be placed to 811 before every digging project, from simple landscaping projects like planting trees or shrubs, to building a deck or installing a rural mailbox.

Every eight minutes an underground utility line is damaged because someone decided to dig without first calling 811. 

Here’s how it works:

-- One free, simple phone call to 811 makes it easy for to notify all appropriate utility companies of your intent to dig.

-- Call at least two business days prior to digging to ensure enough time for utility lines to be properly marked.

-- When you call 811, a representative will ask for the location and description of your digging project.
-- The representative will notify affected utility companies, who will then send a professional locator to the proposed dig site to mark the approximate location of your lines.

-- Once lines have been properly marked, roll up those sleeves and carefully dig around the marked areas.

More on natural gas safety:

Your safety is our top priority. Visit our website for more information on natural gas safety, and check out this handy guide below to help you and the family stay safe.

Women of Energy: Customer service keeps Eula Holbrook energized

Wednesday, March 26, 2014 Posted by Katie Delaune 0 comments
In celebration of Women’s History Month, we talked with Eula Holbrook, senior Customer Representative for ODP for 26 years.

What is your favorite part of your job?

"The favorite part of my job is waiting on customers and doing what I can to enhance customer service."

What is your most memorable work moment?

"I do enjoy being able to assist customers with their IP’s (installment plan) when they are unable to pay their bill to avoid being disconnected.  I enjoy doing research on their accounts when there is a problem to better help them understand their bill.  I also enjoy  working closely with different agencies in our area to assist our customers.  I enjoy working with my fellow employees in the different offices-being able to assist in any way that I can."

What would you say to women looking to explore positions in the energy industry?

"To other women looking to explore positions in the energy industry:   Getting as much education as possible is important.  I also believe in hands-on experience."

Are there organizations or community activities you participate in outside of work?

"I don’t participate in any other organizations or community activities outside of work with the exception of attending church."

Women of Energy: A powerful message from Amanda Chambers

Tuesday, March 18, 2014 Posted by Katie Delaune 0 comments
In celebration of Women’s History Month, we talked with Amanda Chambers, a Safety Specialist who's entering her fourth year with the company.

What is your favorite part of your job?

"Meeting new people from all walks of life and having the opportunity to impact them in a positive way."

What is your most memorable work moment?

"Shortly after conducting an Emergency Preparedness meeting, two employees contacted me asking for a copy of the presentation. They wanted to go through the information with their families in order to be prepared for the scenarios discussed.  It was a great feeling knowing that I had reached these employees and brought safety into their homes."

What would you say to women looking to explore positions in the energy industry? 

"I recently received a card from a female colleague reminding me on how far women in safety had come.  She encouraged me to continue learning and to strive to be the best safety professional I could – not the best female safety pro– the best safety professional period.  I would offer the same advice – find something that inspires you to be the best and go for it! Stay true to who you are and what makes you unique. It will make all the difference in your career."

Are there organizations or community activities you participate in outside of work?

My faith is important to me. I am active in my church and volunteer my time and talents accordingly.  I also support St Jude’s Children’s research and Catholic Relief Services to assist them in their missions.

Women of Energy: Shining a light on Eileen Saunders

Tuesday, March 11, 2014 Posted by Katie Delaune 0 comments
In celebration of Women’s History Month, we talked with Eileen Saunders, Director of Generation Services for all of our power plants. She’s helped us keep the lights on for almost 20 years.

What is your favorite part of your job?

"I love that my job changes every day.  Our department, Generation Services, supports the Compliance, Engineering, Document Control, System Laboratory and Research and Development needs of Generation and interacts with other departments in the company.  We have the opportunity to work with a lot of different people and provide input, assist in problems solving and share critical information with them.  It is exciting to me that no day is the same.  I also like the balance between working in the field and being in the office that my job provides."

What is your most memorable work moment?

"After almost 20 years, with the majority of that time spent at a power plant, I have plenty of memorable moments!  One that stands out for me happened when I was a Project Manager working at our KU Ghent Station.  We were building environmental control equipment and when the first FGD was almost complete, the constructor invited me to top of the equipment to lay the last tile.  It was a great honor but it also gave me a beautiful view of the plant and all of the cranes we had everywhere and I thought, 'It just doesn’t get any cooler than this!'  I enjoyed all of the challenges associated with working at a power plant and I’m excited that my current job keeps me connected with that environment."

What would you say to women looking to explore positions in the energy industry?

"Don’t self-select out of any opportunity, even if it is in an industry where your role may be non-traditional or where you think you might not clearly see a way you can make a contribution.  Explore all of your options and know there are exciting roles in the energy industry. You will find careers here ranging from finance, legal and communications to engineering, construction and plant management. I took a chance on a completely different field and industry than my educational background and it has been a great experience for me."

Are there organizations or community activities you participate in outside of work?

"I am a member of Green Castle Baptist Church and Alpha Kappa Alpha Sorority, Inc. Both groups give me the opportunity to participate in various activities throughout the community."

National Consumer Protection Week: 4 Tips to Keep You Safe

Tuesday, March 4, 2014 Posted by Brian Phillips 0 comments
Whether it's over the phone, through direct email, on the internet or a knock on your front door, today's con artists have no shortage of ways to take advantage of unsuspecting consumers. 
In an effort to keep scammers at bay and in conjunction with National Consumer Protection Week, we are reminding customers of tips to help avoid getting swindled and to guard against scams that could be associated with our company.
Several utility fraud schemes have swept the nation in recent years. 
One involves a caller who claims to be a utility employee and asks for immediate bill payment by credit card or prepaid money card. 
If the targeted customer does not cooperate, the caller threatens to disconnect the person's electric or natural gas service. In another, customers receive emails, from what appears to be their utility provider, stating a past due amount and directing them to click a link.
We have some SAFE advice for our residential and business customers:
  • Secure your personal information: we will never call and ask for credit or debit card numbers or other personal information.
  • Always remember you have bill payment options: we offer customers a variety of official payment options. A complete list can be found at www.lge-ku.com/ways_to_pay.asp.
  • First check with LG&E and KU if you're suspicious: Customers who receive a suspicious live phone call, an email or letter should call us. We will always verify official communications. LG&E customers should call 502-589-1444 (outside Louisville at 1-800-331-7370); KU customers should call 1-800-981-0600.
  • Elect to speak to an LG&E and KU representative: As a courtesy, we do make computer-generated calls to remind customers if their payment is late, and the call includes an option for customers to select if they want to make their payment by phone.
We encourage customers to always obtain positive identification in the event someone appears at their door stating they are there on any company's behalf. 
Our employees carry authentic company ID badges which — whether issued to an employee or a contractor — show the companies' logos. 
An employee ID card always has the employee's name and color photograph on the front as well. 
Sometimes there are legitimate service-related reasons the utilities may need access to a customer's home, but in-person contact at a customer's home never involves collecting payment for a monthly bill.
Until next time, be safe, and keep using energy wisely.